Isaiah Wooden

Founded and engineered Intellisar, a 350,000+ LOC multi-tenant SaaS platform spanning CRM, payments, scheduling, communications, AI orchestration, data migration, automation, and field-service operations. Designed the system architecture across TypeScript, JavaScript, React, Next.js, SQL/PostgreSQL, Supabase, REST/JSON APIs, event-driven workflows, asynchronous processing, and distributed third-party integrations.

• Architected multi-tenant PostgreSQL domain models, Row-Level Security, RBAC, authentication boundaries, transactional workflows, state machines, and workspace-level data isolation
• Engineered production APIs and webhook systems with idempotency, event deduplication, concurrency protection, retry semantics, processing leases, transactional rollback, and failure recovery
• Built Stripe payment flows, SMS/MMS infrastructure, real-time synchronization, AI tool execution, voice systems, dispatch/routing architecture, and provider-neutral integration layers
• Developed high-volume migration tooling using streaming CSV parsing, staging pipelines, SHA-256 integrity validation, schema inspection, deduplication, sensitive-field detection, and transactional imports
• Debugged systems across the full stack using TypeScript/JavaScript, SQL, API traces, database migrations, provider payloads, build output, CI failures, authentication state, and production runtime diagnostics
• Reduced TypeScript diagnostics from 1,188 → 0 during production hardening without using compiler suppression as the solution
• Established automated quality gates covering unit, integration, regression, E2E, authorization, tenant-isolation, race-condition, webhook, migration, payment-state, negative-path, and failure-recovery testing
• Achieved documented checkpoints of 861/861 full-suite tests passing, 347/347 advanced-importer tests passing, and 41/41 Playwright E2E tests passing at an exact-SHA CI release checkpoint, alongside passing security-policy and release gates
• Built destructive-test safeguards using isolated databases, environment verification, explicit mutation acknowledgements, rollback controls, and fail-closed execution when test boundaries could not be proven
• Managed production engineering through Git/GitHub, exact-SHA CI validation, Vercel deployments, Supabase/PostgreSQL migrations, Neon isolation environments, Google Cloud infrastructure, and release gates

Owned the full customer lifecycle across a real estate marketplace, including onboarding, seller conversion, agent relationships, and transaction support, from first contact to closing table.

• 60 residential transactions closed
• $37.9M in closed sales volume
• Built repeatable seller conversion and follow up workflows that became the team standard
• Served as the go to resource on transaction legality. When agents or sellers questioned compliance, I answered the legal questions directly and helped agents secure confirmation from state real estate commissions

As a Senior Technical Support and Onboarding Specialist at Xplor Technologies, I partnered with fitness, wellness, and home service businesses to successfully implement, onboard, and support SaaS solutions across Mariana Tek, Xplor Growth, and FieldEdge. I worked directly with business owners and their teams to guide software adoption, troubleshoot complex technical issues, and optimize day-to-day operations.

• Supported customers across phone, email, and chat, resolving issues related to CRM, scheduling, memberships, billing, payment processing, reporting, integrations, and data migrations
• Conducted onboarding sessions, delivered product training, and helped customers configure their platforms to align with their business goals while ensuring a smooth implementation experience
• Collaborated closely with Product and Engineering teams to investigate software defects, escalate complex issues, and advocate for customer needs
• Documented troubleshooting processes and best practices to improve support efficiency and the overall customer experience
• Delivered exceptional customer service, built trust, and helped businesses maximize the value of their technology investments

Recognized for exceptional customer care and de escalation, reducing churn while strengthening long term client relationships. Managed complex pre sale and post sale operations across international B2B and B2C markets, including logistics, secure refund verification, PCI DSS compliance, and sales initiatives. Recipient of Wayfair’s Amethyst Award and Call of Fame Award for outstanding service quality and training excellence.

• Reduced churn through de escalation and relationship focused customer care
• Managed end to end pre sale and post sale operations across global B2B and B2C markets
• Handled secure refund verification, PCI DSS compliance, and logistics resolution at scale
• Earned Wayfair’s Amethyst Award and Call of Fame Award for service quality and training excellence

Drove client acquisition through cold outreach, contract negotiation, and end to end onboarding within Salesforce. Used Tableau, advanced Excel, and Salesforce analytics to define coverage areas, analyze market trends, and support strategic decision making. Managed accounts from application through activation before transitioning fully onboarded clients to Senior Account Managers.

• Built pipeline and acquired clients through cold outreach and contract negotiation
• Onboarded accounts end to end in Salesforce from application through activation
• Used Tableau, advanced Excel, and Salesforce analytics to map coverage areas and market trends
• Transitioned fully activated clients to Senior Account Managers with complete handoff documentation

Provided over three years of technical and customer support for executive and student portals as an Online Service Provider. Resolved advanced software and hardware issues, maintained educational platform standards, and supported reliable IT operations while delivering a high level of care to students and staff.

• Supported executive and student portals as an Online Service Provider for over three years
• Resolved advanced software and hardware issues across educational platforms
• Maintained platform standards and reliable IT operations
• Delivered a high level of care to students and staff